Refund Policy
At Pet Oil Guide, we prioritize the satisfaction and well-being of both pets and their owners. We understand that sometimes a product may not meet your expectations, and we are here to help.
Eligibility for Refunds
To be eligible for a refund, please ensure that:
- The request for a refund is made within 30 days of the purchase date.
- The product is unused and in its original packaging.
- You have proof of purchase, such as an order confirmation email or receipt.
How to Request a Refund
If you meet the eligibility criteria above, please follow these steps to initiate a refund:
- Contact our customer service team via email at [email protected] with the subject line “Refund Request”.
- Include your order number, the reason for the refund, and any relevant details regarding the product.
- Once your request is received, we will process it and send you a confirmation email.
Return Instructions
If your refund request is approved, we will provide you with instructions on how to return the product. Please note that you will be responsible for the shipping costs associated with returning the item.
Refund Processing Time
After we receive the returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exceptions
Please note that certain types of items, such as customized products or those marked as non-refundable, are not eligible for refunds.
Contact Us
If you have any questions regarding our refund policy, feel free to reach out to us at:
- Email: [email protected]
We appreciate your understanding and support as we strive to provide the best products for your beloved pets!